Tried ordering SIM online, got error messages 3 times, now charged for 3 SIMs

[grog67]

I was on my account a few days ago and wanted another SIM for my new dual-sim phone. I tried to purchase one, and the checkout indicated some kind of error. Thinking I had done something wrong, I tried a couple more times with the same result. However, I discovered yesterday that my credit card has 3 charges of $10.50 each. I've received no indication that any order was successful. If I am getting 3 SIMs, I need just one, and not 3.

Even the ticket system is screwed up, I cannot submit one. This is bad...

[will13am]

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@grog67 wrote:

Thanks again. Sure, it may be a good model but at some point someone from PM has to get involved. And that's the part I am at right now. Someone else has posted it can take up to 3 weeks to get a SIM, I would prefer it if they could refund me for all 3 and I will get it tomorrow from Amazon. Would they do this?

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@grog67 , use the link already provided to reach out to support.  As customers at large, none of us can offer you a refund.  

[grog67]

thanks. for $1 more I would just get next day from amazon at $4.99. but now I have to wait to see if the tribunal will let me have my $31.50 refunded to my card. If that system is broke, why in the hell do they let people try to buy sims on it?!?! seems pointless?

[hairbag1]

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@grog67 wrote:

Thanks again. Sure, it may be a good model but at some point someone from PM has to get involved. And that's the part I am at right now. Someone else has posted it can take up to 3 weeks to get a SIM, I would prefer it if they could refund me for all 3 and I will get it tomorrow from Amazon. Would they do this?

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You can ask for a total refunds...hopefully you'll get it or at the very least, a credit to your new account for future renewals or add-on purchase.

added...

if you're in or near the GTA, these guys have the PM sims for $3.99 and they have a local pick-up option. I can confirm the shipping is very fast also...ordered on Thursday, rec'd on Tuesday in BC.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-na...

[grog67]

Thanks again. Sure, it may be a good model but at some point someone from PM has to get involved. And that's the part I am at right now. Someone else has posted it can take up to 3 weeks to get a SIM, I would prefer it if they could refund me for all 3 and I will get it tomorrow from Amazon. Would they do this?

[will13am]

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@grog67 wrote:

Thanks for this, I posted on the link. Is this system in need of a major overhaul? Whoa, I think so. No one to help over the phone, and cannot submit a ticket.  PM is all good and fine and cheap cost, until there is a problem! This is something they need to address.

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@grog67 , Public Mobile does use a unique service model where the community acts like a first line support.  The service model does work once you get accustomed to it.  As for broken stuff, I agree there are plenty.  When you look under the hood of other service providers, they all contain nasty surprises not that this justifies a race to the bottom.  

[BKNS27]

@grog67 

PM is an online service and self management of your own account.

Customer service is done all online by private messaging or chat (reports it is currently not working).

[BKNS27]

@grog67 

Hope it doesn’t take too long to arrive. Members reported that it takes up to 3 weeks to arrive!

Just private message a CS_Agent for a refund of the other 2 SIMs at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

BTW, you can order a PM SIM from Canadian Cell Supplies online for $3.99 with faster shipping time.

[grog67]

Thanks for this, I posted on the link. Is this system in need of a major overhaul? Whoa, I think so. No one to help over the phone, and cannot submit a ticket.  PM is all good and fine and cheap cost, until there is a problem! This is something they need to address.

[will13am]

@grog67 , use this link to contact support to resolve the SIM purchase problem.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should buy from Amazon instead.

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG/ref=sr_1_3?crid=5HP428...