04-10-2024 04:02 PM
Hi! Fam,
My daughter is traveling outside the country for 3 months (her summer break) can she put her account on suspending/holding while she is away?? What options does she have please?? Thank you
04-10-2024 05:01 PM
Make sure to take a screenshot and keep 'just in case' when she unsubscribed.
04-10-2024 04:39 PM
@captaincool wrote:After 3 months of suspension, when I reactivate the service, do I have to repay the last 3 months??
Also...don't wait for 3 mos. Your PM plans are for 30 days...not a month. I suggest you re-up the plan at around day 85 ...just in case there's hiccup along the way you don't wanna lose your PM account.
04-10-2024 04:20 PM
I do not believe so, since you were not using their service during that time. It should be suspended for "up to" 90 days. And once you make your regular plan payment it will be reactivated. I have not done this myself, so if you want to be 100% certain you can contact a service agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-10-2024 04:19 PM
@captaincool wrote:After 3 months of suspension, when I reactivate the service, do I have to repay the last 3 months??
Nope...just current renewal cost (Resume Service)
04-10-2024 04:15 PM
After 3 months of suspension, when I reactivate the service, do I have to repay the last 3 months??
04-10-2024 04:08 PM
If you do not have auto-pay on and do not make a manual payment, the account is kept for 90 days before being automatically cancelled, time in which the customer can make a payment and reactivate it during those 90 days.
04-10-2024 04:08 PM
@captaincool wrote:Hi! Fam,
My daughter is traveling outside the country for 3 months (her summer break) can she put her account on suspending/holding while she is away?? What options does she have please?? Thank you
Any account that is in supsension for 90 days will be automatically and permanently closed. She could choose not to renew but payment must be made before the account has been suspended for 90 days.