Travel Plan Pause

[RT22]

I purchased a 15 day travel plan then the day I was supposed to cross the US border my dad ended up in hospital. Won’t be in the states for a bit now, can I pause my travel plan possibly indefinitely?

[RT22]

Got it thanks 

[hairbag1]

@RT22 

click that link should open something like this...

[softech]

@RT22 

it's just online messaging, click on the link and it should have space for you to type your question and send:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

if that didn't work, click on the here for CS Agent @CS_Agent , the. click the button Send a Message 

[RT22]

Ok I see several responses to message support. I’ve clicked links on all of them but can’t figure out how to send a

message to support 

[Handy1]

@RT22  Submit ticket with support. And explain that and hopefully they can reverse it for you 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[abtest]

@RT22- Unfortunately add-ons cannot be paused.  The roaming add-ons are active the minute you buy them, and are generally not refundable.  That said, you can try to make your case with a support rep.  They sometimes 'bend the no refund rule'.

[softech]

@RT22 

if the roaming was not used at all, there is a chance PM support can reverse the transaction for you and leave the fund in your account for future use, like towards renewal.  Please message support and discuss with them here:

              https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@RT22 

not realyy...but you can ask the CSA to credit your account for the unused add-on...then rebuy when ready to go again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437