Transferring available funds to Koodo

[jonauyeung]

If there are available funds in the account, can those be transferred to Koodo?  I know this was available for the Legacy/Pioneer customers when they migrated.  

[lukevader]

@jonauyeung but they did keep their promise, you just added to it unfortunately.

[jonauyeung]

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I@lukevader

It wouldn't have been risky if PM had kept their promise! 

[blingamo]

Purchased Long ddstance Add-Ons.

For me on 3 associated accounts

[lukevader]

@jonauyeung Thanks for responding, I did not think people would stock up on vouchers, it seems kind of risky doing that as you just suggested.

[jonauyeung]

Yes, of course they'll come out a few bucks ahead.  Or if you count in the SIM card, most people will break even.  

You can accumulate a large balance when you use gas station gift cards to purchase real-time vouchers that go directly into the balance.  Certain stations charged a processing fee, so it made sense (at the time) to top-up more than the plan cost.    

[lukevader]

For those that just topped up their 90 days at full fee dont they still have until March 15th to change? That puts them 1/3 into their $120 so when they change the $100 will cover all their losses.

As for a large balance, how did you do that? My balance went to 0 every new cycle.

[jonauyeung]

You mean through customer service or the in-store rep?  

[jonauyeung]

I would love to call someone to ask about this, but Koodo's front line customer service won't have the authority or knowledge to do it, and their store reps will be worse.   What we need is the direct line to the person or group who made this decision.  Office of the president?  I assume that's what a CCTS complaint will hopefully do.  

[torontokris]

The $100 credit was to compensate you for money you paid to PM already.

However some have stated they got Koodo rep to compensate them another $100 so no harm in asking but very your milage my vary.

[jonauyeung]

You do realize the bill credit is to compensate those that have just topped up their 90 days.  For most users, they'll just come out even for how much they've already paid.    As much as I dislike this move by PM, I have no problem moving to Koodo if I didn't have a large balance that would effectively go to Telus/PM for providing no service or benefit.    This policy is basically discouraging someone in my situation to move to Koodo.    And it's not that they can't do it, as the legacy customers had that option.     

[lukevader]

so you want the $100 credit AND transferred funds? Ya, right.

[Luddite]

Why not call Koodo and see what they say?

[ShawnC13]

@jonauyeung, we have been told no it is not possible unfortunately