Transfer phone number from Speakout to Public

[davispoon1]

I finished the process as instructed about 3 hours ago on the Public Mobile phone app.
Outgoing calls is working fine with Public network but incoming calls always goes to mail box.
Can anyone help?

[davispoon1]

Thanks... yes, I had changed phone.  I will try contact Speakout.

[softech]

As said above, your current IMEI might not be that on Speakout record if you have changed phone during your years with Speakout

 You might need to call them and confirm as said above

[davispoon1]

I submitted PM with the IMEI which is obtained by *#06# with the Speakout SIM still active on the phone.

[softech]

@davispoon1 

What did you provide PM for porting info?

First, there is no account number with Speakout, so, porting have to be done via IMEI or PIN.  And remember, Speakout does not send SMS for port authorization and it might takes time

For IMEI,  Speakout uses the IMEI at time of activation or at some point in your account history, not the IMEI currently on the network.  This means that for older Speakout account that you have changed phone since you joined, you might need the IMEI from a phone several years ago.  So, what you provided might or might not work

You can call Speakout customer service and provide them the IMEI that you have to see if it matches what they have on the account.
If it does, then you can port with the IMEI only, instead of the PIN.  But If you no longer have access to that IMEI, Speakout Support will not disclose the IMEI to you, and you will have to provide Public Mobile with the PIN.

[davispoon1]

Tried the same couple times but the issue persists...

[BKNS27]

@davispoon1 

Reset the Network setting on your phone and reboot your phone to see if that helps.