Transfer phone number from Fizz

[aoyuzhou]

Hi, I requested the phone number transfer From Fizz to Public Mobile and replied YES to a confirmation text from Fizz. A few minutes later I received a message from Public Mobile saying: "Hey, it's Public Mobile. We are having  trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or alternative phone number provided..."

I used 8 digits Fizz account number during the transfer but I had to prefix it with 4 zeros (as was shown in the example 000012345678) because the plain account number didn't pass the validation.

What do I do now, do I have to keep my phone number? Thank you for help.

[Raymomd]

Can I also have the no. Please, I m also stuck in there

[softech · Accepted solution]

@aoyuzhou for Fizz account number, you actually need to add zeros to the end, not to the front

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.