Transfer number

[Jeninfinity]

It's saying my number isn't Canadian and I need to transfer it. I do not have my old phone and sim but they are working

[eddieO]

@Jeninfinity who is your current phone number with? Maybe you can contact them directly to see if they have received a number porting request

[will13am]

@Jeninfinity , you are going to need access to your old service anyway to confirm the number transfer.  Try the number transfer again using incognito mode on a browser of after clearing data on the mobile app.