Transfer number to another provider

[mamacdon222222]

2 days ago, I tried to transfer my number to another provider (Fizz). It didn't go through right away; instead, Fizz emailed me and said "Your current mobile provider just informed us they need a bit more time to process your request to transfer". So I waited.......

Today, my Public Mobile plan expired. Now I got an email from Fizz saying that they can't finish the transfer because my PM service is inactive. I have to reactivate it and THEN initiate another transfer request.

But that means paying PM for another month -- why would I pay for another month when I'm trying to leave? Is there any actual support here? If PM had completed the request on time, I wouldn't have gotten into this mess.

[hTideGnow]

sorry @mamacdon222222 it is a rule that only number from an active account can be ported.  You shouldn't wait till so close to the cycle end date.  

you can change your plan to the cheaper one , $19, and then reactivate with that.  Hopefully not hurt as much

if you want o ask support agent, you can open ticket but you will get the same answer and I don't think they can help the port without an active account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[slusagm]

@mamacdon222222 sorry, only active account can be ported, you have to pay for another month unless you are ready to give up the number