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08-22-2019 04:45 PM - edited 01-05-2022 06:35 AM
Hi everybody,
Is it possible to transfer a number from TextNow, which is basically a Voip, to Public mobile?
In TextNow app, it is just a number and my name, and there is not any account number, address, etc to provide to PM so they can port my number.
Any idea?
Solved! Go to Solution.
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10-16-2021 02:40 PM
Welcome to public mobile!
You should be able to still recieve incoming calling on your text now app. Once that stops you are in the home stretch.
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10-16-2021 01:51 PM
Thanks for the response. If thats the case , will patiently wait. Any ways exited to be part of PM community
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10-16-2021 01:44 PM
@manishCanada wrote:I am facing the same problem, i can call and text but i cannot receive calls. Can you please guide , if you just waited or reached out to public mobile for re-porting. Can you please guide.
As mentioned in above posts, it will take up to 3-4 days for the port to be completed. Looks like your port has began, but not completed yet. If it has been more than 3-4 days, you will need to contact PM's customer service agent (CSA).
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10-16-2021 01:31 PM
I am facing the same problem, i can call and text but i cannot receive calls. Can you please guide , if you just waited or reached out to public mobile for re-porting. Can you please guide.
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04-07-2021 09:12 PM
sorry.. i got my SIM card from my time machine...😰
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04-07-2021 09:07 PM
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04-07-2021 08:49 PM
@Cyril0 , you sim card might look like this, it can cut into the 3 different sizes: Standard, Micro, Nano
or take pictures of yours and maybe we can help
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04-07-2021 08:29 PM
Do you mean your phone isn't compatible with public mobile? The tri-cut sim card is compatible with all phones unless its e-sim only.
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04-07-2021 08:10 PM
@Cyril0 With TextNow, you will have coverage through Wi-Fi and the Nationwide Sprint Network and Sprint uses a CDMA network. Your phone might not be compatible with Public Mobile.
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04-07-2021 06:25 PM
@Cyril0 : Make/model/submodel? How old's the phone? Where did it come from? Which provider?
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04-07-2021 06:24 PM
My sim was finally delivered and I bought a plan just for me to discover that the PM sim isn't compatible with my phone
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04-06-2021 09:40 PM
I ordered 9 days ago.
I'll pass. Thanks anyways
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04-06-2021 06:46 PM
You just ordered a sim card? From pm? CCS takes 5 business days. I have some if you live in vancouver.
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04-06-2021 05:17 PM
Not yet! Just ordered, didn't buy a plan
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04-06-2021 05:07 PM
@Cyril0 wrote:**bleep** man I'm done ☹️
.. that mean you are part of us or not? 😆 If you are.. Welcome to PM
if you are not.. don't give up.. as I said Walmart might give you SIM for free!!!
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04-06-2021 05:06 PM
that was what I got searching threads from before:
“you would need to have your new carrier reach out to us at porting@textnow.com for further assistance on porting your number out to them. “
Also, some people said there might be a fee to port out from TextNow
Lastly, I don't think PM can help with your port from TextNow into ATT 😅
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04-06-2021 05:03 PM
**bleep** man I'm done ☹️
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04-06-2021 04:59 PM
@Cyril0 wrote:Public mobile is **bleep**ed up
I know, right? You still have time not to join. As for us who are already customers, we're **bleep**ed 😂
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04-06-2021 04:54 PM
@Cyril0 wrote:Public mobile is **bleep**ed up
Data in PM is throttled.. i guess same for mail delivery 🤣
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04-06-2021 04:51 PM
Public mobile is **bleep**ed up
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04-06-2021 04:49 PM
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04-06-2021 04:49 PM
@Cyril0 Unfortunately, SIM from PM can take as many as 3 weeks.
If you need it urgently, check local kiosk like Warlmart/Londons Drug/Loblaws. They might be able to give it to you for free if you activate with them
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04-06-2021 04:47 PM
I ordered a sim card 9 days ago and I'm yet to receive it
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04-06-2021 04:46 PM
@Anonymous wrote:@Mistyjo1935 : I'm not sure why you're asking here. This is Public Mobile. Not TextNow or AT&T. AT&T should be the ones to ask. My guess would be that you probably have a Canadian number on TextNow and that you likely can't transfer that to a US carrier.
@Mistyjo1935 I missed the ATT in your post. Can you clarify if you're wanting to port your TextNow number to ATT or is that a typo?
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04-06-2021 04:42 PM - edited 04-06-2021 04:53 PM
@Mistyjo1935 wrote:My name is William. I'm trying to transfer my textnow number to att for a week. It asking for a pin which I put the one I used when I created my account but it wasn't correct so I used 1234 as I seen someone recommended online. The number I'm trying to port to att is. If anyone could please help me I'd be forever grateful. I've done payed for my device on att but they won't ship it until the porting process is done. if some could help me out.
Hi @Mistyjo1935
From what I've heard, it could be a nightmare porting out of textnow. As I don't use textnow, I have no first hand experience on this.
Best of luck
RosieR
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04-06-2021 04:22 PM
@Mistyjo1935 : I'm not sure why you're asking here. This is Public Mobile. Not TextNow or AT&T. AT&T should be the ones to ask. My guess would be that you probably have a Canadian number on TextNow and that you likely can't transfer that to a US carrier.
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04-06-2021 04:03 PM - last edited on 10-09-2023 08:30 AM by softech
@Mistyjo1935 I'm not sure what the procedure is for transferring the TextNow number but you should perhaps submit a ticket to moderators via chatbot and follow prompts here (type in Port Request): https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Second option if unable to submit a ticket is to private message Moderator_Team at this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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04-06-2021 03:59 PM
Thanks for that info. I just went and edited it. I appreciate it.
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04-06-2021 03:55 PM
@Mistyjo1935 You need to remove your personal info from your post immediately by clicking on the 3 dots top right and selecting edit/delete as this is an open public forum.
I'll also tag @Dunkman and hope he can remove the personal info from your post.
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04-06-2021 03:53 PM - edited 04-06-2021 03:58 PM
My name is William. I'm trying to transfer my textnow number to att for a week. It asking for a pin which I put the one I used when I created my account but it wasn't correct so I used 1234 as I seen someone recommended online. The number I'm trying to port to att is. If anyone could please help me I'd be forever grateful. I've done payed for my device on att but they won't ship it until the porting process is done. if some could help me out.