A stuck port from Rogers is very common, and it usually means the mandatory security handshake between the two carriers timed out or stalled.
When a port is stuck, you will often experience "split service"—where you can make outgoing calls and data works on your new Public Mobile SIM, but all incoming calls and texts are still routing to your old Rogers SIM.
Here is the exact step-by-step checklist to get this fixed.
To prevent unauthorized slamming (phone fraud), Canadian carriers require you to explicitly approve a number transfer via text message. Put your Rogers SIM card back into your phone. Look for an automated text message from Rogers that asks you to confirm the transfer. You must reply "YES" to this text within 90 minutes of it being sent. Did you miss the text or leave it too long? If the 90-minute window closed, the port request automatically locks up and expires. Proceed to Step 2 to have it manually retriggered.
While Public Mobile doesn't have regular phone support, Telus operates a dedicated backend Porting Support Team that handles stuck transfers for Koodo and Public Mobile. Calling them allows you to bypass the web tickets completely. The number, for some odd reason, is not permitted to be placed on these forums. However, members here, like myself, can send it to you in a private message. Check your mailbox here.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
