Transfer my public mobile number to Fido

[KahinaAyad]

Hello,

fido is trying to get my current public mobile number but since my public mobile account ended, the process cant be done.

can you please help?

[computergeek541]

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@terrilin wrote:

Hi, I tried to ported my PM number to FIDO last night, but it's failed to port, and I cannot login to my PM account anymore.

My PM account is under 90-Day plan and still good until June 10 (next auto payment cycle). Fido customer also not sure what's going on there; can someone help retrieving my PM account # so I can contact Fido to re-port my number?

Thank you!

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Since your Public Mobile account got closed out and your service actually stopped working, it really sounds as if your your number really has been ported.

Wth the number portability rules, the customer is really only supposed to have contact with the new carrier and they are supposed to do all the legwork to have your phone number transfered (in this case, Fido).  Public Mobile can definitely provide you with the old Public Mobile account number (ask Moderator_Tream for it)

[kav2001c]

@terrilin

Public account would close only if port completed (number is no longer here but over on Fido)

If account had error or account was expired you would still be able to log into self serve etc

This really sounds more like a Fido problem to me....

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@terrilin wrote:

No there's a porting error on that end, so I'm stuck with a temp Fido number (new number). And my PM account is automatically closed, and I don't remember my PM account number >.<

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[Rockdaddy22]

I agree, it sure seems like Fido ported your number and your account was closed, as intended. Of course if you need your old account number, follow the great advice above and contact the mods.

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[jp2]

If you contact mods they maybe able to get your account number but to me it sounds like the PM side did exactly what it was supposed to and Fido or the rep messed up.

BTW why are you going to Fido if you don't mind me asking? 

[terrilin]

No there's a porting error on that end, so I'm stuck with a temp Fido number (new number). And my PM account is automatically closed, and I don't remember my PM account number >.<

[jp2]

I'm not sure but what you are saying sounds to me like the port went through so your PM account was automatically closed and your service stopped. Did Fido give you a sim? Try using that if so

[terrilin]

Nope, that has stopped working this morning as well 😞

[jp2]

Is your pm sim still working? 

[terrilin]

Hi, I tried to ported my PM number to FIDO last night, but it's failed to port, and I cannot login to my PM account anymore.

My PM account is under 90-Day plan and still good until June 10 (next auto payment cycle). Fido customer also not sure what's going on there; can someone help retrieving my PM account # so I can contact Fido to re-port my number?

Thank you!

[srlawren]

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@Rockdaddy22 wrote:

To my knowledge it works the same way with all carriers, account must be active. Of course I could be wrong about that. 

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@Rockdaddy22 you are not wrong--account must be active and in good standing to port a number out.  @stonechucker did a great job of explaning what that means to a post-paid or pre-paid account right under your original reply above.

[Acekiller]

$10 is nothing if the current fido promo is what you want.

[stonechucker]

@horemansus, the way I see it is, your phone number is assigned to via your original carrier, whether it be cellular, land line, or VoIP.  You are able to port your number due to legislation, and the terms are that the carriers will do so while your accont is active, or in financial terms 'current'.

prepaid is only current, when you put the value for the service upfront, and your service hasn't elasped the valid terms of the agreement.  Post paid, you continue to be bill for your costs after you've completed the 'term' of your billing period, and begin your new term immediately.  The difference here is, with prepaid.. if your term expires and you wish to keep the phone number, you must pay to play (or keep your number).

I don't see why this is a problem.  If you're going to switch carriers, and wish to keep your phone number, simply follow the rules.  Activate your new plan 2 or 3 days prior to the end of your service, and all is good.

[Rockdaddy22]

To my knowledge it works the same way with all carriers, account must be active. Of course I could be wrong about that. 

[horemansus]

So it seems that a suspended account can not transfer to another carrier?

The account must be fully active?

No reason for this. It would be a plus if this were unlicked so suspended numbers can transfer.

[Rockdaddy22]

I think you misunderstood what the customer said. I think they were saying, Fido said Public could reactivate the PM account for a day so they could port out. 

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@kav2001c wrote:

@KahinaAyadFido does not "Activate for a day"

They are postpaid, so activate for a month, you cancel (port right away) and they refund you 29 days hence you only actually pay for a single day

Public is prepaid so not possible

$10 is cheapest option if you want to save number

[mpcdesign]

@KahinaAyad, if by chance your account is now suspended or if you want to leave for Fido, $40 to switch over is a bit much. But, one can't port over to another company without an active phone number. Instead, as the previous responders in this message, is to get the $10 deal for 30 days. 

Although I went from Fido to Public Mobile, I was disgusted with how Fido kept on charging me mystery fees every couple of months. I would spend about an hour on the phone or countless emails back and forth to reverse the charges. It's a real drag. Fido no longer offers Fido dollars, and there is no longer Fido dollars reward program too. Public Mobile keeps their fees low because there are no face-2-face retail stores. No call-in customer support. Everything is done online. Public Mobile also has many different ways to even lower your phone bill. 

So, just my two cents, stay with Public Mobile. 

[stonechucker]

Porting is the same for every carrier, whether prepaid or postpaid.  The account you wish to port from MUST be active.

[will13am]

As @kav2001c suggests, the best possible outcome is to ask the moderator team to renew to the cheapest plan to make the account active for porting.  As a customer leaving the service, it is not like asking for goodwill makes sense. 

[kav2001c]

@KahinaAyadFido does not "Activate for a day"

They are postpaid, so activate for a month, you cancel (port right away) and they refund you 29 days hence you only actually pay for a single day

Public is prepaid so not possible

$10 is cheapest option if you want to save number

[jp2 · Accepted solution]

You could contact the mods to have them change your plan to a cheaper 10 dollar plan so you don't have to pay 40. There is no call center. 

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get help with you account.

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[KahinaAyad]

How do I contact the call center?

[KahinaAyad]

The account was suspended yesterday,

im not paying 40$ just to activate it and not using it.

fido said that they can activate the account for a day just to transfer the number

[jp2]

If your account is suspended just make a payment to activate the account then you can port. If your account is expired (not active for more than 90 days) your number is gone