Transfer my old phone number from Koodo

[gmancbw]

Hello,  I need a moderator to do that. Who can help me?

[Luddite]

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@Anonymous wrote:

@gmancbw- If your Koodo number was on a monthly (post-paid) plan (not a prepaid plan), you can do the number transfer yourself from your self serve portal.

[EDIT:] Is the number transfer from self serve 'bug' not fixed yet?  It's been almost 2 months...

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Correct; not fixed. Time flies when you're having fun.

[gblackma]

@gmancbw Then go ahead and follow their advice. Your Koodo acount must be active to port your number. Stay safe. 

[gmancbw]

I am a monthly customer but I cannot transfer my old phone number from Koodo. 

I see this message: "Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via this link bit.ly/2GF1pHW and type in “port request”. This will put you in touch with our moderator team."

[gblackma]

@gmancbw Did you activate your SIM with a temporary cell phone number?  Thanks. If you did, then go ahead and contact the moderators to port. Type "Port Request " in the subject message field. Give them the name on the account, number to port and your Koodo account number. If you didn't, then you should activate it first. Here's an article on activating if required.  How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up

And another one on the refer a friend reward Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome to PM.  Stay safe.

[Anonymous]

@gmancbw- If your Koodo number was on a monthly (post-paid) plan (not a prepaid plan), you can do the number transfer yourself from your self serve portal.

[EDIT:] Is the number transfer from self serve 'bug' not fixed yet?  It's been almost 2 months...

[will13am]

@gmancbw , the moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.