Transfer my number from koodo

[Kendrajmya2]

I want to transfer my number from koodo,it advised me to pick a new number then contact a moderator to  help me port my # over,but I don’t know how to contact a moderator.

[Wonder_why]

@wetcoaster thanks for the info bud

[wetcoaster]

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@Wonder_why wrote:

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@will13am wrote:

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@RocketMan wrote:

I transferred from Koodo and the website said the same thing to me.  However, after the account was created I used the website to Port my number and everything worked just fine.

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You need to be careful with this advice.  You can do transfers from Koodo postpaid.  For prepaid, only the moderator team can do the transfer.

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@will13am why Prepaid can not be done selfserve ? 

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Koodo Prepaid and Public Mobile share the back end infrastructure. I assume that the porting system on the platform is not recognizing the distinction between the two providers in a porting context and is "thinking" (= programmed that way) that you want to port from one account to the other in the same system. Which is not allowed and needs a manual override by a moderator. 

Telus seems to have decided that it's cheaper to pay moderators for doing the occasional manual transfer than to pour money into a more updated back end system(s).

[Wonder_why]

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@will13am wrote:

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@RocketMan wrote:

I transferred from Koodo and the website said the same thing to me.  However, after the account was created I used the website to Port my number and everything worked just fine.

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You need to be careful with this advice.  You can do transfers from Koodo postpaid.  For prepaid, only the moderator team can do the transfer.

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@will13am why Prepaid can not be done selfserve ? 

[will13am]

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@RocketMan wrote:

I transferred from Koodo and the website said the same thing to me.  However, after the account was created I used the website to Port my number and everything worked just fine.

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You need to be careful with this advice.  You can do transfers from Koodo postpaid.  For prepaid, only the moderator team can do the transfer.

[RocketMan]

I transferred from Koodo and the website said the same thing to me.  However, after the account was created I used the website to Port my number and everything worked just fine.

[mimmo]

Here is the info you need. Welcome to pm 

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile