Transfer from Koodo

[Bill123]

Hello,

I recently have switched from Koodo, my SIM card was in a home phone line using a SIM card. Koodo had sent my a text message confirming if I was making the switch. I could not reply to the text message, now the SIM card is locked on Koodo's end. I have called them and they have said they've unlocked the SIM card and they are aware of the transfer. They said I need to contact Public Mobile now to complete the transfer. The new PM SIM card still says unknown, and the other Koodo SIM card (now in an old iPhone) says locked still. 

Thanks,

Bill

[Bill123]

Yes, the PM SIM is now call/text but on the phone is says "unknown" in the settings.

[softech]

@darlicious  so, a Koodo homeline does not need an SMS authentication and can still completed within 2 hours like true mobile line?

Something just weird.  OP told me he called the Porting support , they said they tried many times and failed...

[darlicious]

@Bill123 

Do you have outgoing calling and texting on the pm sim card?

@softech 

The home line was using a sim card so it is not a landline. Porting should complete in 2 hours or less once the new porting request is put in.

[softech]

Reading OP message again: "they are aware of the transfer. They said I need to contact Public Mobile now to complete the transfer. "

I think the porting is on the way.. just take couple days like any home line

But, OP has another issue, look like the PM sim not provisioned properly.  

[darlicious]

@Bill123 

Alright you have verbally approved the porting request with koodo. Then calling the porting department number will get them to put the request in again and koodo will release the phone number to pm.

[Anonymous]

 @darlicious : I would say the IMEI of the WHP device. I don't think WHP was provisioned for texting. But if they're not askin'...

[darlicious]

@Anonymous 

Not to confuse matters further for the OP but if the sim card is now in an iPhone then a confirmation text can be sent. Are you suggesting he provides the iPhones IMEI?

[Bill123]

Yes, that's true. I'm not sure at this point then, Koodo said to ask for PM to request another port and they have approved the transfer on their end.

[Anonymous]

I currently have the Telus Wireless Home Phone (WHP) service. I used to have the Telus SmartHub cell-based service. I ported out the internal number of that service into one of my PM accounts just to close the SmartHub service. This place required the IMEI.

[softech]

@Bill123 

But you told me you called Porting support and they didn't tell you  that you missed something?  If they said nothing, I think it's ok

but you have opened ticket with PM, they will check again and will confirm 

[Bill123]

Yes it is, but it is a Home Phone service which I didn't know was any different.

[Bill123]

Is that true? I did not provied it as all I thought I would need was the account number for the number. I have sumbitted a ticket, hopefully it can be fixed!

[Anonymous]

 @darlicious : I seem to think he said it's from a Wireless Home Phone service. So no text. He would need to provide the IMEI.

[darlicious]

@Bill123 

The koodo number you are porting is a postpaid account?

[Bill123]

Thank you! I have sent a message with the information, and now calling the porting status number.

[Anonymous]

---

@Bill123 wrote:

What is CS?

---

@Bill123 

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your phone number,
• which carrier,

[softech]

CS - Customer Support 

check the inbox and call the number to confirm if the porting is completed yet.

I am wondering if porting or provisioning is the issue

[Bill123]

What is CS?

[t_p]

@Bill123 

Have you contacted CS ?

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1n1doJroLwunnRGLWzZ...

@Bill123  customer support

[softech]

There is a number to contact to confirm your Porting status.  I will message you.  Please check your Community inbox.

[Anonymous]

@Bill123 

for more info Transferring Your Phone Number Click Here link