Need help transfer number

[Yamest]

Attempted to transfer number from Koodo. Need help to finish set up account and transfer 🙏

[Yamest]

Physical SIM card, no I don't believe I made it to step 6. Never got a text from public to complete the process. The page showed failed, and I should seek support, which I'm working on 👍, thanks 

[hTideGnow]

hi @Yamest 

physical sim or eSIM? did you try the sim and can you make outbound calls? 

or you didn't reach Step 6 in the activation process at all?

[Yamest]

Many thanks 🙏 

[Yamest]

Hi thanks, I was completing account setup, got the new SIM card number in, attempted to transfer old number from Koodo, waited for message to confirm transfer, eventually the page showed that it had failed and I should seek support. Never got a text from public to complete the process 

[hTideGnow]

hi @Yamest 

can you tell us what help you need? what error you got and what you have done?

[Handy1]

@Yamest  No worries support can help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca