Transfer e sim to physical sim

[stranded_sailor]

So I need a little help plz. My Sim just came and I need a for dummies guide to getting my account from esim to physical Sim 

[stranded_sailor]

thank you very much for the link and help, have a great day/evening

[LitlLdy]

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@stranded_sailor wrote:

so i also can not get into my self serve. this is a new account. i set up on e sim but had issue and it got wiped. i had not at this point signed into self serve. now when i try to it sends conform code to my email and than another to phone via txt which i can not get to input it. any help with that plz?

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@stranded_sailor , ohhh! I’m soo sorry, I missed the part that you went through that! Please use the link that @hTideGnow provided to send a private message to CS_Agent to have them do it for you!

[Handy1]

@stranded_sailor  please submit ticket with support using this direct link 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI@stranded_sailor 

as explained earlier, since you cannot login My Account, submit ticket with agent is the way to go :

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[stranded_sailor]

so i also can not get into my self serve. this is a new account. i set up on e sim but had issue and it got wiped. i had not at this point signed into self serve. now when i try to it sends conform code to my email and than another to phone via txt which i can not get to input it. any help with that plz?

[LitlLdy]

@stranded_sailor , I don’t have screenshots like @Handy1 does. Only instructions in words. Sorry 😞 

Once you have a new SIM, follow these steps to update the SIM number associated with your account:

Log in to the Public Mobile app  (select + symbol on bottom left) or My Account (click  >  symbol on bottom left)

1. Go to the ‘Profile’ tab
2. Select the pencil icon next to your current SIM number
3. Enter your the 16-digit code of your new SIM
4. Select ‘Save Changes’
5. Reboot your phone.

Or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

[Handy1]

@stranded_sailor  Do this in your account profile page and SIM card swap the number 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

[hTideGnow]

HI @stranded_sailor 

i doubt you can login My Account to make the sim change at this time,  so, just submit a ticket with CS agent and they can change it for you

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437