Transfer Phone Number seems to fail

[Shelley1974]

1. I used the Public Mobile to create an account & buy eSIM

2. I submit a transfer for my Rogers Phone number

3. 5 minutes after, I receive a txt from rogers and confirm my transfer request. I reply YES

4. 95 minutes after, I received a Public Mobile txt message that "we have not received your response yet". I call the Public Mobile 1-800 and it indictes I do not have a transfer request for my phone number  

I resubmit a transfer request and the issue re-occurs. Please help? 

[CSA_PM]

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[softech]

@Shelley1974 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

[Socrates8567]

Hello @Shelley1974 

Please go to your mailbox here. I will send you a number to call to get help.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage