Transfer Back

[Jen_McK]

How can I get help to transfer back to Public Mobile? I paid for the month already and my previous carrier talked me into going back to them. But they have screwed up my service so bad that I want back to PM. 

[Jen_McK]

Thanks for your help

[hTideGnow · Accepted solution]

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@Jen_McK wrote:

Why can’t Pm use the second (emergency contact) number that I provided to text me? 

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HI @Jen_McK 

it's all system.  The secondary number really not much use as far as we know

your situation is unique, maybe you should message support agent:
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[El_Gato]

The only thing that you can try - instead of wasting your time here is to contact CS.

[Yummy]

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@Jen_McK wrote:

Why can’t Pm use the second (emergency contact) number that I provided to text me? 

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PM does Not communicate with customers. Only way to get in touch is through Ticket or direct mail to agent.

If you ported your number to other provider your PM account is closed like you never existed. If you want back you are new customer and have to start from the scratch (new sim, new email, etc.).

[Jen_McK]

Why can’t Pm use the second (emergency contact) number that I provided to text me? 

[Jen_McK]

Yesterday I subscribed to PM then today I transferred back to Virgin but they have messed up my service so much..  I have none. I want to transfer back to PM. I’ve already paid. I have no way to accept a text 

[Jen_McK]

I have no service from my old provider

[Handy1]

@Jen_McK  You will need to get a new SIM and use a new account and port back over to PM . But you need to keep service going with your new provider to reply YES to the confirmation text to port . If you only did this days ago I would wait till close to the end of the cycle you just paid for and then port  back to PM . That will then also cancel the provider your with now . That’s it