Topped up phone and it won’t work

[chellegee]

I topped up my phone with a new plan amount by changing my plan . The payment went through but my phone is still out of service. 

[dabr]

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@Celticwolf wrote:

My service isn't working either.   Did all tricks still not working.  Money off my credit card, account active and current yet can't make phone calls. 

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If you've tried all the suggestions and don't have it resolved, send a private message to Moderator_Team using the link from the earlier posts in this thread.

[Celticwolf]

My service isn't working either.   Did all tricks still not working.  Money off my credit card, account active and current yet can't make phone calls. 

[Dunkman]

@chellegee 

Did you try the two tricks that were suggested earlier?  Hopefully, it should work to restart your plan.  Moderator wait times are 1-2 days these days.  

[mimmo]

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@chellegee wrote:

No funds went through. I have contacted a moderator. Thank you! 

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I have been away for a bit, can you post when mods reply? Trying to get a feel of current wait time. 

[chellegee]

No funds went through. I have contacted a moderator. Thank you! Gonna try this !

[chellegee]

No funds went through. I have contacted a moderator. Thank you! 

[mimmo]

@chellegee  do you see a funds greater than your plan sitting in available funds? The plan change might not have gone through. 

If yes then these tricks often help

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

If that dientbwork post a screenshot of paymentb history and overview page. 

[GR]

@chellegee did you restart your phone?