Topped up account being threatened with permanent deactivation

[bell2public]

Hello All,

I just topped up my prepaid account a couple of days ago. The payment history on the account updated to reflect this, and shows 27 July 2021 as the next payment due date.

Today, I received a threatening email which states that I have five days to make a payment on the account, and failure to do so will result in the permanent deactivation of my number.

What gives??? Has anybody else experienced anything like this?

[bell2public]

@darlicious : ok thanks for that reply. Appreciate it.

[darlicious · Accepted solution]

@bell2public 

If your account shows active then all is good. You recieved a courtesy email to reactivate your account. Not all accounts recieve this email. Count yourself lucky to have recieved in case your account had not renewed.

[LurganIeUk]

Now look at account activity. 

[bell2public]

@Luddite, thanks for that heads up.

I logged in as you said, and sure enough, the available funds are showing zero, and not the $15 that I paid.

However the Account Status is clearly being shown as Active. I take this to mean that the account was reactivated successfully - or am I missing something else here?

[Luddite]

@bell2public  Making a payment while an account is in suspension does not always reactivate it; a system quirk.

Login to your account and see if you have Available Funds equal to the payment that you made, then click Reactivate and follow the directions.