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[jamesscottwalte]

Could you please provide me with a new 4 digit pin # so I can activate my cell phone with my prepaid credit card. My dealer  gave me a code but for some reason Mr. Public is not accepting the 4 numbers that I was given.

[hTideGnow]

HI @jamesscottwalte   if you try to add a prepaid credit card to your account, you need access to My Account instead of using the *611 with 4 digits pin

do you have access there yet?

[darlicious]

@jamesscottwalte 

I am trying to understand what you are trying to do? Are you trying to top up your account balance before renewal? Or is your service suspended? If you activated at a retailer did you finish creating your self serve account? Was the retailer Canadian Cell Supplies?

If you activated in store and did not sign up for autopay and have not created your self serve account and your services are currently suspended....then your only option to reactivate your service is to purchase a pm voucher and load it via 611 or by calling 1 855 4PUBLIC and enter your 10 digit phone number.

For info on vouchers....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Vouc...

To reset your 4 digit account pin # if you have created your self serve account....

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[JK8 · Accepted solution]

@jamesscottwalte 

Contact an agent.

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