@JoeS17 wrote:
Ok, l just notice a bill for a top-up that l never ordered. How do l get this reversed? l don't have a need for a top up as l have never even come close to using my 50 gb of data.
@JoeS17 As you haven't returned, I suspect you were unaware that Public Mobile is a pre paid service provider. You bought a plan, paid for 30 days service with an allotment of 50GB. After 30 days your account renews automatically because when you subscribed to the service auto pay was activated by default. Doesn't matter how much of the 50GB you have remaining from the last 30 day period, it gets wiped and you start the next 30 day period with a fresh 50GB allocation. If you don't like auto renew, go into your account and turn it off. Be aware though that if you don't go and add funds every 30 days your service will stop until such time as you do add funds.
Edit: I see you have been with PM since 2024 so I must be completely off the mark with what the issue is. I'll go back to my last question, "what do you mean by top up"?
