7 hours ago
- last edited
an hour ago
by
computergeek541
Hey, I'm moving to college so I cancelled my top-up + subscription, but it got charged in the middle of the night.
Despite that I cancelled my subscription yet I still got charged this morning for August-September.
I want my money back and to have no service.
6 hours ago
Please note that PM is on a 30 days cycle and not a monthly cycle.
You probably missed unsubscribing by a day. Normally there are no refund for prepaid service but you can try and ask for a refund by clicking on the Chat bubble and type in Submit a Ticket or Contact Agent for them to access you.
7 hours ago
I Believe that if you remove your cc from your account it will close as pm required a cc on the account. So if you are OK with your account being close and losing your number they can remove you cc.
7 hours ago
@will13am wrote:@SeanWishko , please use the chat symbol on the lower right corner of the web page to initiate a support ticket. Please be sure to ask support to remove the credit card from your account to prevent recurrence.
Thanks ...... didn't realize that credit card info can be removed from PM accounts.
7 hours ago
@SeanWishko , please use the chat symbol on the lower right corner of the web page to initiate a support ticket. Please be sure to ask support to remove the credit card from your account to prevent recurrence.