Top Up Payment NOT Being Applied

[publicmobile50]

Hello 

1. My $40 plan expired by 1 day

2. Changed my Plan to $50 plan

3. I topped up $50 plus tax(plan was $50)

4. Only $20 was deducted

5. Now I have $30 available funds and $20 balance due

How to apply available funds?

[publicmobile50]

Whats up.

I sent a message  to the moderatoryadn they fixed the same day.

[metawidget]

Gave it a while to shake out and I’ve still got that double-charge for the monthly pass ($10)… any idea how to fix that?Notice the double entry of the 30-day plan.

[publicmobile50]

Geat idea. Thanks!

[Dunkman]

Likely caused by the renewal warning that was posted  recently.

https://productioncommunity.publicmobile.ca/t5/Announcements/KNOWN-ISSUE-Select-customers-affected-b...

As long as your plan is working right now, it probably will sort itself out.  That payment history looks like a mess.....

You could try to contact moderator to get the US talk added on to your plan for this month, but expect a few days wait.  

[publicmobile50]

Hello. 

The $50 payment needed to be applied for this months bill, due Nov. 20.

Therefore,  my service could be interrupted for non full payment.

[publicmobile50]

Could be the system.
2 weeks ago I scheduled a plan to change to below on 11/20/2018 for $50 to include US Talk but doesn't.
No way to correct because the CHANGE NOW option is shaded out

[metawidget]

I had a similar issue… auto-pay happened, got charged $10 twice for a 30-day plan, then didn't have enough left in balance to get the $40 30-day plan I'd selected.  Topped up as requested ($20), plan applied and $10 left in balance. Total cost was $60 for a $40 plan and $10 in balance — can I get a credit for the second 30-day plan or confirm that my December's 30 days are already paid for?

Might be related to the bumpy renewals this month?

[publicmobile50]

Thanks for the very fast reply

Screenshot attached

[ShawnC13]

@publicmobile50, are you able to post a screen shot of your payment screen?  That will help us see what has gone on.  You must have had some Available funds prior to your plan change for only $20 to be deducted leaving 30 available for next payment.

[Luddite]

@publicmobile50 Available funds will be used on your next renewal. Turn on autopay and get an extra $2, or just add $20 sometime before Dec 19.

[RobertQc]

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@publicmobile50 wrote:

Hello 

1. My $40 plan expired by 1 day

2. Changed my Plan to $50 plan

3. I topped up $50 plus tax(plan was $50)

4. Only $20 was deducted

5. Now I have $30 available funds and $20 balance due

How to apply available funds?

---

@publicmobile50

$0 is due right now, you are currently active and all paid up.

$20 is due December 19th. Actually $50 is due next renewal (Dec 19th), but since there is already $30 available, it will take an extra $20 to = $50.

Please post a screen shot of your account payment history. It sounds like you either had a $30 credit on the account from before or didn't top off the right amount. In order to switch to the $50 plan, it had to take $50 from your account / card.