Timeout error when setup autopay during activation

[ksun]

Hi All,

This is my first post here.

During activation process (porting existing phone number over to PM), after I clicked on autopay confirmation button, timeout page displayed right away and activation process was terminated. I can't log in using account email and password. And I doubt the porting process has started.

Can someone help me?

Thanks very much.

[CS_Agent]

Hey @ksun, please reply to the private message I sent you so we can better investigate.

Thank you!
 

Aïssata

[NDesai]

Hi @ksun, 

First, make sure you did not get charged for the unsuccessful activation(s). If you did not get charged, try again using incognito/private browsing mode or try another browser. 

Porting a number is a completed process, so it is best to choose a new number first during activation. After you activate and verify the service, you can request to port in your number directly from your account. 

Good Luck!