Ticket system validation is incorrect

[raul2222222]

Transfer number ticket system doesn't work for eSim, there is a field that asks "enter the SIM number, use N/A if using eSIM" but the form validates that only numbers can be entered there stopping me from proceeding 

[Dunkman · Accepted solution]

@raul2222222 

Thanks for reporting.  I will try to forward to the backend to fix this glitch.  

[raul2222222]

I did that, I am just "reporting the issue" here as this forum seems to be the solution for everything

[Dunkman]

@raul2222222 

If the ticketing system does not work, then you will need to private message CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Supposedly, private messaging does take a bit longer for CSA to resolve issues.