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Sapstar66 · yesterday

Hello all...

New to PM and having a major issue since trying to port a voip number to PM.

PM profile shows the ported number even though the demand was not even sent to voip provider. Phone can now place a phone call and shows ported number as caller ID, but cannot receive call at that number NOR the number originally assinged to the account. Cannot SMS neither.

Opened a ticket yesterday, but no response yet.

How long does it usually take for them to answer a ticket. This is ridiculous. Almost 2 weeks now without the possibility of receiving phone calls/SMS..........

Will leave PM if no answer soon.

Let me know please!

computergeek541 · yesterday

Current wait times should currently be less than 1 hour (during hours of operation). Please note that this can change at any time.

Sapstar66 · yesterday

oh I know they don't care. No one does! 😀

Yummy · yesterday

Agent's response time depends on how many requests they receive.

It could be from 30 min to few hours or worst case scenario - days.

BUT agent WILL get back to you.

You are free to chose provider which suits your needs the best. PM does not care much if you leave...

Sapstar66 · yesterday

Thank you for the reply. The ticket was only submitted yesterday, but yeah, had the service for almost 2 weeks now. Will give it a few extra hours before opening a new ticket (ticket was sent to the CS_Agent as shown)

Again... thanks! 🙂