Ticket Qusstion

[Rastin]

I put a ticket in yesterday and i just got a response now. Is it normal for them to need all my info like name, number and e-mail? When i logged in to send a ticket i was in my account they should know who i am. I just want to know if this in normal and not some fishing attempt to get my info or something. I don't like to give out my info to just anyone who asks for it.

[computergeek541]

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@fixin1 wrote:

@Rastin - They will need verification like PIN, phone number, name, email, last 4 digits of credit card number, etc.

It is just like a call-centre - with people asking for your number and pin and Credit Card number.

As long as it is CS_Agent and it has a " P " letter with a heart around that is ok to tell and you need it to continue your ticket.

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One cannot simply go buy that logo.  While I agree that the CS_Agent account does use that logo, customer support agents, Public Mobile marketing staff, and  few other users have the ability to use custom avatars .

[fixin1 · Accepted solution]

@Rastin - They will need verification like PIN, phone number, name, email, last 4 digits of credit card number, etc.

It is just like a call-centre - with people asking for your number and pin and Credit Card number.

As long as it is CS_Agent and it has a " P " letter with a heart around that is ok to tell and you need it to continue your ticket.

[softech]

@Rastin as long as you receive the message from @CS_Agent , it is ok.  And yes , it is normal they validate your identity again.