Ticket #589217-263

[Darren_Rene]

still awaiting a response from my last message sent almost 2hrs ago, Is this normal? i have picked up a sim as requested and am ready to proceed.

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[Darren_Rene]

Hey softech, I still await support, is there an expectation of timeline?

[Darren_Rene]

Ive replied hours ago, i have the sim and im ready to solve concern

[Darren_Rene]

Thanks very much for your help

[CSA_PM]

Hello @ Darren_Rene,

Reply to the agent you spoke with yesterday, they’re waiting for your SIM card number so they can assist you.

[softech]

@Darren_Rene 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage