Threat

[AmyBrown082005]

Hello.    My daughter rec3ived 3 calls at 535 and 536.  The last call was answered and she received a threat.  There was no caller ID.  I need to know the number this call came from to contact RCMP

[CS_Agent]

Have a great day!

[Grinch]

@AmyBrown082005 

Sometimes when we receive a no caller id call the number will show in your My Account, recent activity. 

The voip spoofing. If that is what happened is difficult to track. 

[Chalupa_Batman]

Hey @AmyBrown082005

As long as she hasn't made any calls or received any calls since then, please turn off the phone until you contact Public Mobile/Telus securities. They have the ability to trace the call to what number it came from. They won't tell you what it is but will make a note on your file. Then when the local police or RCMP call them, they'll be able to obtain the information. As long as it's not a VOIP program and actually came from a cell phone or land line. May also want to consider changing the number after this is resolved.

[Handy1]

@AmyBrown082005  Yes all support is online unfortunately . It’s why we get to enjoy low cost plans here at PM . That said support will get back to you and everything is resolvable 

[AmyBrown082005]

I somehow found that finally!    Thank you for the link though 🙂   Not a fan of not being able to contact customer service directly!

[Handy1]

@AmyBrown082005  I’m sorry to hear that . You can try and ask support if they can help but I’m not positive they can . Best of luck 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437