@Kbig wrote:
First of all the support help! Not even a phone number to talk with someone to solve your problem.
Second. If you decided to change the company they deliberately suspend your phone number so you can not transfer it, and you need to pay for another subscription to get your number activated again
Well, to start, I always recommend doing your research into mobile providers first to make sure it fits your abilities. Public Mobile is a self serve service where a community of it's own customers help each other navigate though some minor issues. Support is though this forum as well.
It's actually common practice for all mobile companies to suspend numbers if a payment isn't made. So there is no way to port to another service provider, unless it's with that companies profile. Example, Telus, Koodo, Public Mobile. Because it's within the company, it can still be done. Outside of that, it's standard practice.
With that being said, my best advise is this. Find a company that you wish to port to. Tell them you are willing to port over to them IF they are willing to credit you whatever the fee would be to reactivate your account. If they are willing to do that, no loss to you then. It's standard practice for most providers to offer credits to cover losses to the customer in order to get a new acquisition.
Curious, which provider are you thinking of going to and what are they offering that's better than the plan you have now? Or is it for other reason. I only ask cause I intrigued by the mobile world.
