This network service is pathetic, I've not been able to update my credit card information

[esojay5000]

This network service is pathetic, I've not been able to update my credit card information

[RossN]

@esojay5000 hi updating cc can be difficult here, change your browser see if that helps remove old cc and start over if you have to 

[softech · Accepted solution]

@esojay5000   On the new system?   , did you go to the Payments page, Manage Your Card, and then Update Card Information?  

https://selfserve.publicmobile.ca/en/account/payment/manage-card

I think if you tried too many times, it could triggered a Fraud lock.  Open ticket with PM Support and let them investigate, and maybe they can add the new card for you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there