06-04-2023 11:07 AM
this company has committed theft and fraud on me and I can not get them to help or stop . what can I do ?
06-04-2023 02:34 PM
@PublicUser13 you can keep complaining, but if you intend to have a working phone and not waste your money, provide us more info and we will try to help
first thing first, what brand and model your phone is and what have you tried
06-04-2023 02:23 PM
and we'll be here when they return eh !! 😎
06-04-2023 12:14 PM
@HALIMACS wrote:Better yet, @PublicUser13, take it up with the CCTS. They are the regulatory body for official complaints to telecoms
CCTS Questionnaire - Complaint Resolution Form (ccts-cprst.ca)
@HALIMACS wrote:
Well... if you want nothing to do with Public Mobile, cancel the charges with your payment card by doing chargebacks if they refuse to do so.
You were told by @HALIMACS how to deal with your situation using 2 suggestions due to as you say Public Mobile will not help you! This will resolve it so you can get your money back & get phone service with another company like you want to. Do a chargeback & file a complaint!
You don’t want suggestions on how to get your phone service here working so the best solution for you would be to take the above suggestions unless you find a better way. Sorry this has happened to you! 😕 I hope you find peace & happiness with a better company.
06-04-2023 12:11 PM
@PublicUser13 Did I mention freedom has a 40GB $50 CAN / US plan just port your number or turn auto pay off
Turn auto pay OFF/ON 3 easy clicks
Or if you know the 4 digit PIN number
*611
06-04-2023 11:47 AM
they cant make the one I got work and you think I would consider changing my plan ? I want a refund and my phone turned off so I can get a real company thats service will work when I try to use it not after I try and call and complain for hours
06-04-2023 11:44 AM
@PublicUser13 the service still not working, so what is it showing on the phone screen?? SOS? Sim not provisioned?
What model and brand your phone is ?
you tried your PM sim in another phone?
itb8s likely just setup issue, follow some troubleshooting steps and it should work soon
06-04-2023 11:44 AM - edited 06-04-2023 11:44 AM
@PublicUser13 There’s 2 better plans right now then that one 1 ) 20GB for $39 30 day cycle
2) 50GB for $55 90 day cycle
06-04-2023 11:42 AM
its unlimited incoming and outgoing with 12 gigs data its like 60 dollars
06-04-2023 11:41 AM
would you mind if we help fix your issue ?
How much $$ is your plan ? If it's the $15 plan, you only have 100 outgoing minutes.,,,but Unlimited incoming calls.
Do you have the $15 plan ?
06-04-2023 11:40 AM
good thinking thanks
06-04-2023 11:40 AM
@PublicUser13 Freedom mobile has 40GB for $50
CAN / US plan
06-04-2023 11:40 AM
they advertise a working phone service yet can not provide one . they refuse to refund the money I paid for what does not work as advertised and they refuse to provide a working phone . its a joke
06-04-2023 11:38 AM
Better yet, @PublicUser13, take it up with the CCTS. They are the regulatory body for official complaints to telecoms
CCTS Questionnaire - Complaint Resolution Form (ccts-cprst.ca)
06-04-2023 11:38 AM
my issue is that I have unlimited prepaid minutes and if I try call the local hospital it says I have 0 minutes . if I try call the local ferry company it says I can not call this number . my issue is that the phone service they advertise that I paid for does not work ... they refuse to refund my prepaid money I prepaid for a service they promised to provide and do not . my phone does not work .. and they refuse to help or fix it or refund my money they stole with a promise of a service they are not able to provide
06-04-2023 11:31 AM
what exactly did this company do to defraud you ? Please help us to understand...maybe we'll call police too.
06-04-2023 11:29 AM
Well... if you want nothing to do with Public Mobile, cancel the charges with your payment card by doing chargebacks if they refuse to do so.
06-04-2023 11:27 AM
@PublicUser13 You need to contact support if your owed money
Message support directly
06-04-2023 11:19 AM
it doesnt matter they are all liars and only here to help this company defraud its customers . they can not provide the service they advertised or sold me . this is 100% fraud and they refuse to provide help or the service I paid for and or my money back . I am going to have to call the police 😞 what a joke
06-04-2023 11:17 AM
how do i get my money back from this fraudulent company . they have advertised and promised a service they can not provide ... I am going to have to call the police 😞 this is a joke this company is a joke
06-04-2023 11:11 AM
@PublicUser13 do you mind to explain your issue in details? If it is how to use some services, we can help
If it is account related, you message message support:
06-04-2023 11:09 AM
@PublicUser13 You can also port your number out to another carrier if your not satisfied or turn off auto subscribe
Turn auto pay OFF/ON 3 easy clicks
Or if you know the 4 digit PIN number
*611
06-04-2023 11:08 AM
@PublicUser13 you can
Message support directly