The "REVIEW AND PAY" part of the subscription process don't allow me to add my "Billing Information"

[Patpa]

Hi there, I tried to create a new subscription and when I get to the REVIEW AND PAY part of the subscription process, I'm not allowed to add my Billing Information. I cannot select the field Card Number, Expiration Date or CVV to fill them. Strangely I can select and fill the postal code only.

When I try to chat with the ONLINE ACTIVATION ASSISTANCE no one is there and I have (I tried many time) this message : Info | Apologies. No agents are currently available. Please try again later.

What happening?

[Patpa]

Even with the app it doesn't work. 

[Patpa]

I was trying to subscribe without the mobile app. I was doing it on my laptop. Ill try the app to see if it work.

[computergeek541]

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@Patpa wrote:

Hi there, I tried to create a new subscription and when I get to the REVIEW AND PAY part of the subscription process, I'm not allowed to add my Billing Information. I cannot select the field Card Number, Expiration Date or CVV to fill them. Strangely I can select and fill the postal code only.

When I try to chat with the ONLINE ACTIVATION ASSISTANCE no one is there and I have (I tried many time) this message : Info | Apologies. No agents are currently available. Please try again later.

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To my knowledge, there is no assisted activation availiable and that program ended quite a while ago.  During the COVID-19 pademic store closures, retail salespeople staffed the live chat to answer some basic sales related quetsions.

As your credit card has never actually been entered into the system, I would suggest to close the Public Mobile app, clear the storage for the app, and then start over.