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The number entered does not belong to a valid Public Mobile Subscriber.

fruzmatik
Great Neighbour / Super Voisin

Signed up for PM this morning.

Ported my number shortly afterwards.

Received text confirmation and everything is working correctly.

BUT when I try to refer someone, they keep getting this error.

Help!!

 

5 REPLIES 5

Rockdaddy22
Retired Oracle / Oracle Retraité
I'm pretty sure it wont be, it's a known issue. You just have to create the account without the referral and request it later.

fruzmatik
Great Neighbour / Super Voisin

I tried using the original PM # (pre-port) I was assigned for the referral but I got the same error.

nekkidtruth
Model Citizen / Citoyen Modèle

@Rockdaddy22 wrote:
Are you sure it'll work in a day? This has been a known bug for awhile

Of course I'm not sure 😉

 

However, it's a brand new account and the system does need time to propogate. That's not abnormal, especially with the time porting is taking these days. If his number can't be used as a referral after 24 hours, I'd be concerned.

 

That being said, I wasn't aware this was a bug. I'll do a bit more research. 🙂

Rockdaddy22
Retired Oracle / Oracle Retraité
Are you sure it'll work in a day? This has been a known bug for awhile

nekkidtruth
Model Citizen / Citoyen Modèle

Hi fruzmatik,

 

This is not abnormal. Just give it a day and it should work fine. There's a bit of lag on the back end due to the high volume of ports and new customers!

Another option would be to have them sign up and ask a mod to add you as a referral at a later time when things have calmed down around here 🙂

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