@NDesai wrote:
Log into your self-serve account verify that you have text included in your plan. How long ago did you ported over? Have you tried another texting app like textra on android devices?
I suspect this is the issue - the activation portal has a HUGE bug right now where even though you sign up for the right plan on activation, and it charges you for the plan you want, it doesn't actually give you the plan you signed up for. Same thing happened to me last week moving my mom's account over. Signed her up for the $120 plan, logged in to self service after activation and though she'd been charged $120 for the voice/text/data plan I'd signed up for, she was on a $76 voice-only plan and had $44 credit in her account. At least it had calling - many other people have reported being put on plans with no voice, text *or* data after activation.
@deviant112 - log in to self service and have a look as @NDesai suggests, but I'm guessing that's what your problem is. You'll need to contact a moderator to get it sorted out. Send them your phone number/account number and they'll sort you out. But be patient, as they're currently overwhelmed with a tremendous number of people trying to sign up for the awesome Freedom Mobile plan, and the buggy activation portal breaking everything. 😉
