Texts and calls

[annronreimer]

I just signed up with PM, and certain texts are not going thru, as well, incoming calls go straight to voicemail. Any ideas?

[PAULRANG18]

This issue has nothing to do with being done on a weekend. If there are issues with talk and text, the port is likely not complete. It can take a few hours or a day. Best to contact a moderator to resolve this common issue by clicking ?, bottom right, and follow instructions to submit a ticket.

[totalUser]

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@annronreimer wrote:

Yes

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Check your ignore list just in case

Open the dialer, locate settings, then blocked numbers

[annronreimer]

Yes

[totalUser]

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@totalUser wrote:

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@annronreimer wrote:

It works for certain contacts, but not for others

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Check if they are accidentally blocked

Or if your dnd goes off on schedule

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Are the once who can't call also the ones who's message doesn't reach you?

[ChuckYeah]

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@annronreimer wrote:

It works for certain contacts, but not for others

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That sounds like a phone contacts setting issue, But get your port completed properly and then see if you still have the texting problem.

[totalUser]

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@annronreimer wrote:

It works for certain contacts, but not for others

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Check if they are accidentally blocked

Or if your dnd goes off on schedule

[annronreimer]

Fido

[annronreimer]

It works for certain contacts, but not for others

[ChuckYeah]

I would not think the long weekend would have anything to do about it but maybe???

Who was your old provider?

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@annronreimer wrote:

Maybe cause I did this on a long weekend?

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[annronreimer]

Came from fido

[totalUser]

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@annronreimer wrote:

Maybe cause I did this on a long weekend?

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Did it ever work?

If it's not headset related you will need to contact moderators.

It's been a long time and if there was anything wrong you would have been connected already at your alternative phone number

[annronreimer]

Maybe cause I did this on a long weekend?

[ChuckYeah]

I'd say you have a stuck port. Send a ticket to @CS_Agent .

Should happen within 4 hours. Who was your old provider?

If you NEED a moderator, create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data) Answer Simon's questions until you get here:

Spoiler

@CS_Agent will respond to your concern through the community's private messaging system, usually within 48 hours.

Watch for this indicator of a private message, probably from a moderator.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST

[totalUser]

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@annronreimer wrote:

The old sim says no service

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Can you test in the different phoneset?

[annronreimer]

It's Huawei

[annronreimer]

The old sim says no service

[ChuckYeah]

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@ChuckYeah wrote:

@annronreimer The voicemail thing is normal if you ported a number in from another provider. 

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As for some texts not going thru that is a different situation. Are you using an Iphone, it could be an imessage thing or if they may be long, contain group lists, or have pictures, you may need to turn your data on.

[annronreimer]

I ported the number yesterday, have tried restarting several times

[totalUser]

Did you port your number to public?

How long had it been?

Did you restart your phone?

Use old sim until port it's finished

[ChuckYeah]

@annronreimer The voicemail thing is normal if you ported a number in from another provider.