Texting not working on US add-on

[jmagoo]

I bought the US add-on talk text and the data 250MB, my 10 days is going to expire tommorow, i have tried to text on plenty of occasions and  it did'nt work, everytime i text it says  that i may get charged, i send the message and i get no reply. Also my plan is (the 2016 3month promo with international text) why wouldnt i be able to text without an add-on?

[jmagoo · Accepted solution]

I contacted a moderator for my texting problem in the US althought it was'nt fixed they offered me a partial reimbursement, i dont know what the cause is, but it is a known issue(i guess it could get quite technical) my moderator was curtious and efficient in handling my problem, it is a relief to know issues can  be looked at and fixed within our community.

Happy PM customer.

[jmagoo]

Thank you, i will contact a moderator.

[Luddite]

OK In case there was something wrong with the add-on it mIght be worth a private message to any moderator ( @Mary_M for example) with your phone number and an explanation. Coverage is currently: Mon-Thursday 9 am(EST) to 9 pm(EST) and Friday, Saturday, and Sunday from 9 am(EST) to 5:30 pm(EST).

Have a good trip home.

[jmagoo]

I guess we're out of luck, my add-on expired some time during the day i guess, i purchased it March 9, would think it would expire at midnight.

[Luddite]

Just occurred to me that texting from USA to Canada requires 1 + the number; i.e. the full long distance code.

[jmagoo]

I sent you my number but my add-on might have expired

[Luddite]

OK just sent a msg 

[Luddite]

Don't think there are any SMS codes for Public Mobile.

Does calling & data work?

Double check your network settings: you often need to manually selected AT&T or T-Mobile.

If you wish to private message me your Public Mobile phone number I will send you a test msg & you can attempt a reply.

[jmagoo]

I have a Pixel XL and it works fine for texting in Canada but down in Florida it's not working with my add-on.

[jmagoo]

Maybe we can test with a number at public mobile? 

[Luddite]

What is make/model of your phone? Someone may have some specific suggestions.

It's odd for calling & data to work but texting to fail.

[jmagoo]

I live in Montreal, now i'm in florida on vacation, i bought the us add-on for text and data i have tried texting for the past 10 days and it never worked... what is the problem and why pay for something that doesn't work?

[xCameron94x]

Like mentioned above, the texting will only work if the text is sent within Canada 

[will13am]

The unlimited international text has to originate from the home network.  Are you connected to the roaming network when trying to text?