Texting difficulties

[mtordoff]

Recently I have been unable to text anyone apart from a select group of people (I think the common thread may be that the people who I CAN sucessfully send and receive texts to and from have iphones). Everyone else, including numbers that, up until a week ago, I was texting on a daily basis cannot recieve or send texts to me. The text message shows up on one end as 'sent' but never reaches the other phone. I can still call those people, but cannot text them. What's going on?

[Saray_O]

Hey @mtordoff!

I took a look at your account and I noticed $120 plan was not properly set up so I fixed that for you 🙂 Could you reboot your phone? Apart from that, everything looks good on our end. If you're still having issues with your texts, send me a private message and I will look into it for you! 

[Luddite]

@mtordoff Make sure your have SMS turned on. Don't have my phone handy but think it's: Settings >> Messaging >>> SMS toggle

Your messages are reaching iPhone users as iMessages, using data, not SMS.

[Rockdaddy22]

You say recently, how long have you been with PM?

[Rockdaddy22]

Definitely sounds like a problem with the port

[smashthosepies]

Hey @mtordoff,

did you ever receive a text message from Public Mobile confirming a successful port? I was told that during the porting process, outgoing goes through more often than incoming.

I have read several sources that claimed the porting process takes between 10 minutes - 48 hours. However, due to the huge influx of new subscribers from the recent promo (me included), it seems that many are going through issues with their port (some have been stuck porting for weeks). If you never received that confirmation text, you should still be going through the porting process and would have to message a MOD (which could also take days).

P.S. this is just a hypothesis. I am a fellow subscriber like you 🙂