09-01-2023 09:41 AM
Have not been able to send or receive text messages for 2 days now. Please help.
09-01-2023 10:28 AM
@Termite211 wrote:I did send a message to CS....haven't heard back yet.
I did send a message to CS....haven't heard back yet.
@Termite211
It will take a few hours for CSA to respond (up to 48 hours).
Did you try a network reset of phone?
Maybe try to clear cache from your messenger app.
09-01-2023 10:02 AM
09-01-2023 09:51 AM
We did that last night.....got messages, but again this morning...nothing.
09-01-2023 09:49 AM
Try Reset All Settings
If you are on Android, download Google Message and set it as default messaging app and see if it helps
For sorry, sorry, PM does not have phone support, you have to engage them by opening ticket here:
@Termite211 Sorry no live support . You have to engage support private message . You can use this direct link to message support
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-01-2023 09:47 AM
Been a customer for several months. Swaped a sim yesterday and got some text messages, but again today, nothing. How do you reach CS by phone?
@Termite211 Try rebooting the phone or reset network settings . Is it possible for you to text the SIM card in another phone to test
09-01-2023 09:46 AM
Tried rebooting my phone...nothing.
09-01-2023 09:45 AM
Did you just port your number from another provider?
if you are just brand new, try going to your settings, find network settings, remove automatic, pick public mobile and then reboot.
09-01-2023 09:43 AM
Does talk and data work? Account status active?
Maybe try rebooting your phone. Network reset of phone (this will erase saved Wifi passwords).
09-01-2023 09:42 AM
Are you a new customer? What have you tried to fix this?
