Text message issues

[Melabell82]

My family are all.with public mobile. Over the past 6 months our ability to communicate has dropped severely. We either do.not recieve eachothers texts or recieve 8 of the same text! Now we are having issues texting people with other providers too!

I have tried the chat bot and that has not helped at all. I am now having serious issues opening a ticket with Customer Service to top it off!!  Please help!

[Melabell82]

A combo of your suggestion working with CS and another suggestion regarding netwok settings seems to have corrected the issue for now... problem is every time we do this it only lasts a few days...

[Melabell82]

I had everyone do what you suggested and so far it has worked for the iphones but not my samsung... working with CS now 

[Melabell82]

I did everything you suggested, no difference.  

I have opened a ticket as well so I guess we will see.

[Melabell82]

Samsung S21

I am in a major city they are in a small town.

I have opened a ticket.

[Chalupa_Batman]

I know Public Mobile was having issues with dropped calls. They say the issues have been fixed however, when was the last time you restarted your phones? This was the suggestion I just gave someone else. See if this works.

Can you try something for me. I know this will sound weird but you know, everything is all about trial and error sometimes. Can you and any one of your family members go into your network settings, turn off automatic and choose Public Mobile. Then reboot. Test your texting and MMS and see if this solves it. I bring this up because I feel that sometimes when our phones bounce off other service providers whether we have an "agreement" or not, I feel they sometimes go Missing In Action. 

[hTideGnow]

hi @Melabell82 

what exact Samsung models?

where you are at? major city or rural?

since you have multiple lines and phones having the same issue, i think it is more a location problem, network in your area, but check with support

You have opened ticket with them yet?

[Melabell82]

I have tried the link and sent a message. I'll  let you know if things get fixed.

[Melabell82]

We have a mix of samsungs and iphones.

We have tried all the trouble shooting ie resetting the phone air plane mode toggle etc.

[ToshPuppy]

Hi there,

I’m sorry to hear about the issues you’re experiencing with Public Mobile. It sounds frustrating to have communication problems and trouble with customer service.

Here’s a few steps you might try to address the issue:

1. Network Reset: Sometimes resetting your network settings can resolve connectivity issues. You can do this in your phone's settings.

2. Update Software: Make sure your phone’s software is up-to-date. Sometimes updates can fix bugs that affect messaging.

3. SIM Card Check: Try removing and reinserting your SIM card. Sometimes a simple reset can improve connectivity.

4. Contact Support Again: If you’re having trouble opening a ticket, try reaching out through the Public Mobile Community Forum directly or via their social media channels for quicker assistance.

5. Escalate the Issue: If the above steps don’t work, you might need to escalate the issue. Provide detailed information about the problems you’re facing and the troubleshooting steps you’ve already taken when contacting support.

I hope this helps, and that your issue gets resolved quickly!

[hTideGnow]

hi @Melabell82 

want phone so you have??

did you try using another app?? did you try your sim card in another phone??

[Handy1]

@Melabell82  User this direct link to support it will work 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437