Text Messaging

[Mike576]

Hey I'm in Europe and have the international text plan anticipating it would work here. It doesn't. After doing some research I learned that it only works from Canada. I want to put my plan on hold temporarily because it is pointless for me to pay when i cannot use my phone for anything. This maintenance is not allowing me to do so. Please do not bill me for my next pay on November 15. 

[pm-smayer97]

Here is the link directly to the article:

When and How to Suspend or Place an account on Hold (Extended absence, etc)

[darlicious]

@Mike576  Hey no problem...that post/article lays it all out so you can make an informed decision and know how and when to unsuspend as well. Enjoy your time in Europe  and just pick up a cheap SIM card and plan or use the free WiFi it is plentiful in most cities and lots of free public WiFi too.

[Mike576]

Thank you!!! 

[darlicious]

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@Mike576 wrote:

Hey I'm in Europe and have the international text plan anticipating it would work here. It doesn't. After doing some research I learned that it only works from Canada. I want to put my plan on hold temporarily because it is pointless for me to pay when i cannot use my phone for anything. This maintenance is not allowing me to do so. Please do not bill me for my next pay on November 15. 

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@Mike576  You should be able to access your self serve account and disable autopsy as suggested by @computergeek541 . Here is a post about suspending your account that is very informative. Type in the search bar: When and How to Suspend or Place an account on Hold (Extended absence etc) by @pm-smayer97 . You have a few more days to do this yourself.

[computergeek541 · Accepted solution]

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@Mike576 wrote:

Hey I'm in Europe and have the international text plan anticipating it would work here. It doesn't. After doing some research I learned that it only works from Canada. I want to put my plan on hold temporarily because it is pointless for me to pay when i cannot use my phone for anything. This maintenance is not allowing me to do so. Please do not bill me for my next pay on November 15. 

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I have moved your message into a seperate thread. There's no such thing as pausing a plan that you've already paid for. You can disable autopay if you have it enabled but posting a message here will not accomplish that. You must do it from within your self serve account.

In addition, this maintenace occured yesterday.