Text Message

[Bordigol11]

Why I can't text messages on my phone? I always got a message "sending failed". I tried sending several times but to no avail. What should I do?

[computergeek541]

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@BKNS27 wrote:

@Bordigol11 

Are you using iMessage or RCS?

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I don't see any indication given by the customer that either is being used.  SMS could be the method being used.

[samsunga31]

Hello

If you can't send text messages on Public Mobile, try rebooting your phone, toggling airplane mode on and off, or checking your phone's messaging settings. If these steps don't work, especially if you recently joined, you may need to submit a ticket to customer support for a fix, as there are sometimes activation issues.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Bordigol11 

Are you using iMessage or RCS?

[softech]

@Bordigol11 

what phone do you have?  Both voice calls and Mobile data are working?

if it is a text only issue, you can first Reboot the phone and the click Reset network settings

if that still does not work and if you have an Android phone, you can try uninstall Google Message, reboot phone and Reinstall Google Message 

if nothing works, ask PM support to reprovision your account.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there