Can't renew

[Mariamendez]

Hello, My 

Last Updated Oct 25, 2025

Last Subscription Cycle

Sep 04, 2025 to Oct 04, 2025

My subscription ended 21 days ago and when I hit the renew button and go through the renew process it does not work and keeps telling me to try again later. I have been trying for a week now. I even tried changing to a different plan and still did not work but would like to keep the new plan I switched to.

Please help me resolve this quickly.

Thank you.

[CSA_PM]

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[softech · Accepted solution]

@Mariamendez 

please message them again using the same messaging link.  If you get the same error, copy the whole text you typed, then delete all the text.  Then right click and Select Paste as plain text and try sending again, it should work

At the same time, I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning, or the latest.. Monday morning)

[Mariamendez]

I've tried your suggestions and still doesn't work. used the link to create a ticket and it says Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied. then tried to send message and it says correct the highlighted area and send again but does not work. I am going to continue trying to make this work if you have other suggestion please let me know.

Thank you. 

[samsunga31]

Hello.

Public Mobile website caching issues are often resolved by clearing your browser's cache and cookies, then closing and restarting your browser completely. Other common solutions include using a different browser, trying Incognito or Private mode, or, for mobile users, updating the Public Mobile app or clearing its cache and data in your phone's settings.

If you still require assistance, you can create a ticket using the chatbot at the bottom right corner. If you have issues creating a ticket, you can use this direct link to reach a csa.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Just know, don't worry too much about losing the plan. You have 89 days to start your service again.