Sim is not working

[Brandy2]

Just got this public mobile sim card in the mail but when I transferred my old number and everything to it and put it in i get a notification every 10 seconds saying "No sim card inserted"  the sim is in all the way and everything, i restarted my phone and all but it still just doesn't work. Is there something I missed or that I can do? 

[computergeek541]

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@BKNS27 wrote:

@Brandy2 

Did you confirm to the text with YES that you are porting over to PM within the 90 minute window?

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A customer not replying to that text message doesn't cause a phone to report no SIM card inserted.

[Brandy2]

Yes I did

[BKNS27]

@Brandy2 

Did you confirm to the text with YES that you are porting over to PM within the 90 minute window?

[softech · Accepted solution]

@Brandy2 

what phone do you have? and do you have another phone to test the sim card?

it could be just a sim card provisioning issue, easy fix for PM support and you just need to engage them by direct message.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there