Terrible Speeds.

[MJ1961]

I am having terrible internet speeds and my location is Brampton

The phone is a Samsung Galaxy A14 5G
I have run a few Speed tests and here are the results
Down - 11.5 Mbps - Up - 0.55 Mbps
Down - 5.76 Mbps - Up - 0.48 Mbps
Down - 12.2 Mbps - Up - 1.49 Mbps

I have tried many different APN settings I see on Public Mobile boards and from google results and nothing seems to improve the speed. I have even manually changed the network modes excluding 5G and just going to LTE etc. I had Telus and Koodo before which if I am not mistaken Telus owns Public mobile and my speeds on 4G were much greater more on the down 60 Mbps.

Please help, software updates etc have been done on the phone and even a fresh factory reset didn't help.

[hTideGnow]

hi @MJ1961 

what phone do you have? did you try your sim in another phone?

ask PM support to help to refresh the account.  Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage