Terminate Subscription

[Lachmcc]

Can I terminate my current subscription to avail the latest 30GB $29 promo and transfer my number? If not think I will change to another. Not offering upgrade promos to existing loyal customers does not say much for customer appreciation. Any thoughts? 

[hTideGnow]

hi @Lachmcc 

did your number back to Freedom? if so, your account would have been closed after porting

[Lachmcc]

Well, I'm updating my comment. It took a couple of days for support to respond, but I was permitted to avail the $29 @ 30GB promo as an existing customer. FYI for those who asked. 

[Lachmcc]

Hi. No response yet still waiting. 

[Lillith]

@Lachmcc Wanted to ask if you were able to receive the boxing day promo? I have attempted to reach out to CS_Agents myself but I did not receive a positive reply and was informed adamantly that boxing day promos are for new customers only. 

If not, which provider did you end up switching to? 

[Lachmcc]

Thanks mate PM sent. 

[Lachmcc]

Thanks for chiming in. Ticket already submitted and waiting for a response. Yes, understand only for new with exceptions 

[hTideGnow]

HI @Lachmcc 

all mobile carriers leave the promotion plan for new activations

you meant you want to get the $29 plan instead?  Yes, The plan is for new activations only.

But you can check your luck with PM agent (we heard of many lucky ones).   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

Remember, that plan supposed to be for new activation, so agent has the right to decline your request, although some reported they got it.

[Handy1 · Accepted solution]

@Lachmcc  Best to ask support to switch you to this plan many have confirmed getting it by simply asking for it 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437