TELUS

[oluchiagwanihu1]

Hello,

I want to know if Telus bought public mobile out because I don't see a public mobile store anywhere 

[softech · Accepted solution]

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@pankajjoshi wrote:

Any in Toronto ?

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@pankajjoshi 

No, no physical kiosk in Tonoto.

any reason why you are looking for one?  anything we can help ?

@benfatto : "Public Mobile was acquired by Telus in October 2013" 

[computergeek541]

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@benfatto wrote:

@oluchiagwanihu1  "want to know if Telus bought public mobile out"

Yes,  happened 5-6 years ago. 

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It was much longer ago than that. These days, I don't really see Public Mobile as being a company any longer, but rather just a brand.

[CountyDownIeUk]

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@pankajjoshi wrote:

That doesnt make sense whether one is first tier or third tier customer,

in the end Customer is king if they cant service they shouldnt have

bought the company

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Customer is KING......is so old. Businesses have gone for bust that used to treat customers like Kings. Companies have tightened up on their policies, returns policies, price matching, and customer service overall. 

Telus bought PM when the CTRC mandated that the big carriers had to offer low cost options. PM was the answer for Telus to do so. 

What is wrong with the online only business structure? Help is reasonably quick, no waiting on phone for hours waiting for someone to answer. And let’s face it....I would say....40% or more of the issues are customer caused. 

[benfatto]

@oluchiagwanihu1  "want to know if Telus bought public mobile out"

Yes,  happened 5-6 years ago. 

[pankajjoshi]

Any in Toronto ?

[softech]

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@oluchiagwanihu1 wrote:

Hello,

I want to know if Telus bought public mobile out because I don't see a public mobile store anywhere 

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Telus owns PM

PM physical stores is unrelated with that.  PM has an fully online model and their focus shifted away from physical stores.  They do have a very small number of kiosks.  (4 as of 2019 but I am not certain if they are still open, especially after  the covid lockdown)

Our first kiosks are now open! Check them out. - Community (publicmobile.ca)

If you need to activate or buy SIM in store, PM does have some authorized partners everywhere, those mobile "superstore" which represent different carriers.  Some examples are those mobile stores in Walmart/London Drugs/Supercentre/Mobile Klinik.   Or you can also check Koodo stores.

[Dunkman]

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@pankajjoshi wrote:

Agreed , if they own PM then Customer Service should be their first priority.

Telus does own Public mobile, but they are separate companies with different management teams, etc.

Public mobile does value customer service and is working hard to improve customer experience. However, I doubt that PM will change their customer service model soon.  To keep costs of plans lower for customers, PM customer service model is the present online ticketing, private messaging model.  Live chat or a call centre is not being planned in the near future at least.  If that does not meet your needs, then other mobile companies may work better for you.  

[pankajjoshi]

Agreed , if they own PM then Customer Service should be their first priority.

[XionBunny]

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@t_p wrote:

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@pankajjoshi wrote:

That doesnt make sense whether one is first tier or third tier customer,

in the end Customer is king if they cant service they shouldnt have

bought the company

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@pankajjoshi 

PM is a spin-off of Telus, not bought by Telus.

If you want premium service, then you go to Telus. But you'll pay a price for full service.

If you want low prices, you go with PM. Lower prices, less service (only online, no stores, no phone hotline).

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your statement is incorrect, see articles from 2013.

https://www.iphoneincanada.ca/carriers/telus/telus-acquires-public-mobile/

https://mobilesyrup.com/2013/10/23/telus-to-acquire-100-of-public-mobile/

[Triguy]

PM is owned by Telus.

https://en.m.wikipedia.org/wiki/Public_Mobile

[t_p]

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@pankajjoshi wrote:

That doesnt make sense whether one is first tier or third tier customer,

in the end Customer is king if they cant service they shouldnt have

bought the company

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@pankajjoshi 

PM is a spin-off of Telus, not bought by Telus.

If you want premium service, then you go to Telus. But you'll pay a price for full service.

If you want low prices, you go with PM. Lower prices, less service (only online, no stores, no phone hotline).

@XionBunny  You're correct. I guess the webpage where I got my info was wrong too.

[pankajjoshi]

That doesnt make sense whether one is first tier or third tier customer,

in the end Customer is king if they cant service they shouldnt have

bought the company

[t_p]

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@pankajjoshi wrote:

I dont think so , last year i went to Telus shop and they said you have to 

contact Public Mobile . that really sucks if they cant help PB customers.

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@pankajjoshi 

That's the way they run their business, since PM is a third tier (read: cheap) provider, with only ONLINE support.

[pankajjoshi]

I dont think so , last year i went to Telus shop and they said you have to 

contact Public Mobile . that really sucks if they cant help PB customers.

[t_p]

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@oluchiagwanihu1 wrote:

Hello,

I want to know if Telus bought public mobile out because I don't see a public mobile store anywhere 

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@oluchiagwanihu1 

Public Mobile is owned by Telus (which also owns Koodo).

To find a retailer working with PM:

Stores near you (publicmobile.ca)