Switching from Koodo

[Jitka]

Good morning.

I would like to switch my daughter's phone from Koodo to Public Mobile. What are the steps to take? Will it require a new SIM for the phone? Also is it possible to only add one of your plans or add ons to her phone with Koodo operator?

Thank you

[Yummy]

- Get new PM SIM. Activate SIM, open an account.

- Keep both account active if you plan to transfer (port) her account to PM.

- After activating PM SIM and picking ANY number and AFTER confirming everything works as expected initiate number transfer at Koodo side. Take your time - day or two. Do not talk to Koodo nor close that account!

- When initiating porting put Koodo SIM in her phone. You will very soon (minutes) receive authorization request. Reply Yes withing 90 minutes on that request.

- All done; in a few hours or less your number should be transferred and you can confirm tht putting back PM SIM and calling somebody to see her old number on their display.

[dust2dust]

Is this Koodo prepaid or postpaid? If prepaid then you'll need to activate a new account with a new sim and a new number and then ask support to bring the Koodo prepaid number over.

I don't understand your last question.

[Outdoorsman]

@Jitka hi yes you need a public sim,the fastest way is to pick one up at a koodo or telus store or if you wnat to wait a few weeks you can order one online here , 2  only one plan per account but you can have more than 1 add on