Switching from Koodo and got charged twice

[mjdsouza55]

I've been trying to keep my current number from koodo but the directions go in circles, plus I got charged for a temporary number it said I needed to switch. I only want my current number so if anyone can help that'd be great, thanks

[hTideGnow]

HI@mjdsouza55   sound like you still got charged from both Koodo and PM, hence got charged twice?

At this stage, you can just open ticket with PM support and ask them to transfer the number here.  Once transferred, your Koodo account will be closed and you won't got charged by Koodo again

Submit the ticket to PM CS agent at:  https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jlund]

Not what you mean by charged for a temporary number. Credit card charged twice? If you are Koodo prepaid you will need to start with a new number and once talk and text work, contact customer support to port your old number.

[dabr · Accepted solution]

@mjdsouza55    Is it Koodo prepaid or postpaid?

Koodo prepaid requires customer service assistance after taking a temporary number at activation via chatbot here:  https://www.publicmobile.ca/get-help

Koodo postpaid number can usually by transferred over at activation but you would need the old SIM in your phone to respond to the transfer SMS within 90 minutes window with a YES.  If you missed this step then call the Telus porting # and they can ask Koodo to resubmit the transfer text. 

Please check your message inbox top right for the Telus porting which I'll send via private message.

As for the double charge, it could be a pending charge that gets posted twice (especially during weekends) on the CC which gets corrected after a couple of days.